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Frequently Asked Questions
Order
Yes, we ship all over the world. Economy shipping is free, and faster shipping options are available for a fee at checkout.
Depending on the country, there may be additional duties or fees required to receive the order. Paying these is the responsibility of the customer and is not included in our prices.
If you aren't satisfied with your order for any reason, we offer a risk-free 14-day return policy starting from when you receive your order.
You can start a return from your account page. Alternatively, contact our customer support either through the "Contact Us" page or the customer chat ⤵️.
All of our products are covered by our 1-year warranty. Mail in your damaged item for a repair or replacement.
Damage due to water or rough treatment falls outside of our warranty.
You can start a warranty claim by contacting our customer support either through the "Contact Us" page or the customer chat ⤵️.
Delivery time depends on your location and your shipping option. Orders are processed and shipped within two days from our warehouse in Kentucky, USA.
- Domestic orders with our 'Economy' shipping option can be expected within eight days.
- Domestic orders with our 'Standard' shipping option can be expected within five days.
- Domestic orders with our 'Express' shipping option can be expected within three days.
- International orders with our 'Economy' shipping option can be expected within three weeks.
- International orders with our 'Express' shipping option can be expected within five days.
Other
You can contact us through our contact page or the customer chat! We will be happy to assist you.